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Our team

Our dedicated team are professionally trained and passionate about transforming the eating experience for people with dysphagia.

Darren Benfell

Darren Benfell

Co-founder/Business Development

As a qualified Chef with an Advanced Diploma in Hospitality, a Certificate 4 in Front Line Management, a Queens Scout Award and Adult Training and Development with Scouts Victoria under his belt, Darren is a co-founder and the driving force behind TCF with over 40 years of experience in the hospitality, catering and aged care industries.

Darren started his journey in aged care with a vision – to bring dignity back to people’s dining experience. He wanted to transform food quality for people living with dysphagia.

TCF has come a long way, realising that vision through hard work, determination and a relentless pursuit to see standards change in the aged care industry and beyond. His tenacity and innovative approach help deliver customer-focussed solutions.

Out of work mode, Darren enjoys growing roses and gardening and demonstrates he’s a true boy scout by exploring the great outdoors.

Lisa Sossen

Lisa Sossen


With nearly 25 years as an Accredited Practicing Dietitian (APD) and Accredited Nutritionist, Lisa has extensive aged care clinician and consultant experience. She co-founded TCF after being Awarded The Dietitians Association of Australia (DAA) Small Grant for Novice Research Dietitians in 2010 and a finalist for the ACCV Industry Support Awards (gaining her an adjunct lecturer position at Monash University) highlighted gaps in aged care.

Committed to improving nutrition in the industry, Lisa enrolled in a PhD exploring aged care food-first approaches. Her paper Does a high energy high protein diet reduce unintentional weight loss in residential aged care residents? was published in the Journal of Nutrition in Gerontology and Geriatrics in 2019, and subsequent publication An investigation of recommended serve food portions and attaining energy and protein requirements in older adults living in residential care was published in the Journal of Human Nutrition and Dietetics in 2020.

As a thought leader, Lisa’s comprehensive understanding of texture modified foods, diets and nutrition has seen her sit on the Menu Audit Tool Steering Committee in 2016 and 2020, the Victorian Nutrition Standards for Public Hospitals and Residential Age Care Homes 2021 as well as presenting on menus at a DAA workshop.

Outside of her work, Lisa enjoys being with her three children and husband and looking after their very cute dog.

Les Roberts

Leslie Roberts


Commencing his career in Mechanical Engineering with BP Australia, and later with Corinthian Industries, Les also helped found the Make-A-Wish Foundation of Australia. With a Diploma of Financial Services and a Certificate in Estate Planning, Les is also the Principal of ERM Advisory, a consulting business in Melbourne.

Appointed as TCF Director in 2019, Les’ mandate is to transition the business into a corporate model, streamlining structures, processes and procedures, at the same time guaranteeing compliance with general director responsibilities, and ensuring executive and leading hand staff receive training and mentoring and live our core values.

Les’ family of three daughters, seven grandchildren and one great-grandchild – keep him and partner Jenny contentedly entertained alongside his desire to improve his golf game and continue singing and conducting the traditional Welsh Tarrengower Men’s Choir in the Central Goldfields region of Victoria, that he is helping to build.

John Coulson

John Coulson


Holding a Master in Business Administration, John is a qualified accountant and has occupied senior management roles including Group Manager – Finance of the Metropolitan Transit Authority of Victoria as well as a number of company director positions.

John is an experienced management consultant and has led management consulting divisions in mid-tier chartered accounting firms including Touche Ross and KPMG Management Consultants and most recently a ten-year period at HLB Mann Judd.

John is drawn to business improvement projects for both private and public sector organisations that focus on manufacturing, food, IT and professional services. He is a dynamic strategic planner and thinker assisting many businesses to access Federal and State Government grants.

John has a keen interest in films, exercise playing tennis regularly and walking daily walker and passionately and is a devoted supporter of the Melbourne Demons.

Jo Brown

Jo Brown

Operations Manager

Jo brings her office management experience from diverse roles and industries allowing her to support our manufacturing processes. Managing the operations process, planning, control, performance improvement and operations strategy, Jo’s positive approach to resolving production issues ensures our daily operations run efficiently.

She’s an integral part of our team living and positively enforcing our core values across the broader team while managing essential functions such as human resources, recruitment, staff training and appraisals.

When she’s away from the factory, Jo enjoys spending time with her family, friends and two Jack Russell dogs.


Michelle Psalia

Office and Logistics Manager

Michelle delivers outstanding customer service and doesn’t shy away from a challenge which is why she’s gained a wealth of experience in diverse roles including car parts manufacturing quality control, wiring lights experience and cooking for restaurants.

When Michelle started at TCF, she assisted with packing food bags but as time progressed, she discovered her natural talents were in the logistics side of our growing business. Michelle’s role is an important cog in the day-to-day activities from overseeing shipping and warehousing operations, ensuring processes run smoothly and deliveries are made on time. As the glue that binds our business together, Michelle manages our busy warehouse and logistics team while liaising with suppliers, distributors and customers.

Away from logistics, Michelle spends her time cooking traditional Italian recipes and quality time with her daughters at the beach.

Anne Moloney

Finance Manager

As a Certified Practicing Accountant, Anne has worked for a range of companies in diverse industries including manufacturing, finance, print media, not-for-profit and logistics. With such a broad career spanning company operations, she knows a thing or two about what makes a business tick well.

Anne has accumulated a wealth of financial expertise and is grateful for the many talented people and teams she’s had the opportunity of working alongside that has contributed to achieving business goals and success.

Away from the numbers, Anne is interested in history and architecture – touring museums and European Castles online. She enjoys attending events such as open Melbourne, Ballarat, Bendigo and Hobart and whenever possible is in the front rows of an Elton John concert. She enjoys walking and listening to podcasts while appreciating her local neighbourhood’s architecture.


Srusti Udayakumar HACCP Coordinator

Srusti Udayakumar

HACCP Coordinator

With food safety being paramount in our food manufacturing facility, Srusti leads our effort in maintaining the HACCP system for food safety and quality for all the products we produce. She coordinates HACCP documentation and IDDSI food testing and safeguards good manufacturing practices ensuring our products comply with IDDSI standards.

Working with our team in a dynamic food environment, Srusti has a strong sense of personal ownership evaluating information quickly, identifying any issues and formulating conclusions based on sound, practical judgement.

In her spare time, Srusti enjoys playing lawn tennis and chess, travelling and exploring new places.


Elizabeth Schrempf

Moulding Team Leader

Liz is a motivated self-starter with experience in food production and running her own small business. She has led our food moulding team since 2019, ensuring each texture modified food product is moulded properly so that the product can be identified easily when it’s served to customers.

Previously, Liz worked on the Ernest Heiller production line and then started a family-run cleaning company servicing schools and childcare centres for five years.

When she’s not leading her TCF team, Liz enjoys adventure sports including camping, 4WD and dirt bike riding and spending time with her family.

Lisa J Cole

Marketing and Communications Manager

With over 20 years as a marketing professional and more recent experience as a digital marketing freelancer, Lisa loves exploring marketing solutions to diverse business problems.

Using her marketing experience and expertise, Lisa employs her copywriting, communications and coaching skills in business environments to create, implement and deliver marketing and communications strategies to achieve business objectives.

In her spare time, Lisa loves being in the wilderness – trekking, camping, exploring the unknown and enjoys the benefits of yoga and meditation.

Liz Benfell

Liz Benfell

Reception and Administration Coordinator

Liz has been with TCF from the beginning and makes the successful team she and Darren have created together. They live and work alongside each other where Liz is our welcoming TCF HQ ambassador. If you visit us, Liz will greet and assist you with her warm, friendly smile.

Since 2012, Liz has performed diverse roles at TCF from moulding food in the kitchen, packing boxes for delivery to helping grow the business to where it is today. She’s adaptable in her approach and brings calm to a high-energy team.

Wearing many hats outside of work, Liz is a mum to two children – her youngest with special needs. In her spare time, she can be found on the yoga mat, riding a bike or travelling around Australia.

Textured Food Innovations

Textured Food Innovations

TCF sister company located in New York, USA

Through an AUS-US partnership, TCF has inspired the rise of its sister company Textured Food Innovations (TFI) located in New York, USA. Operating in New York under TFI co-founders and speech pathologists Dr Carol Letzter and Dr John Amato, TFI promises to deliver the same unique moulded textured modified food products and meals in the United States. Stay tuned, TFI is launching in 2021.

Passionate about bringing the joy of eating back to thousands of people with dysphagia, Textured Concept Food (TCF) co-founders Darren Benfell and Lisa Sossen have worked to create value-added textured modified food products that are IDDSI compliant for the Pureed Level 4 and Minced & Moist Level 5 since 2012 in Australia.